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Feedback Form

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1. General
Dear Sir/Madam,

Your feedback on your stay in the Kulm Hotel is very important to us and helps us to always ensure our services live up to your expectations and wishes. We would therefore appreciate it very much if you could take a few minutes to complete the questionnaire on the following pages.

Thank you in advance for your feedback.

* Please complete the fields.
2. Support
Support before the event

Advice and expertise

Friendliness

Presentation of our range of services / information material

Contractual confirmation

Speed of processing

Flexibility

Support during the event

Reception upon arrival

Friendliness / attention

Presence of person in charge

Implementation of requests for changes

Decisiveness / actioning speed

Support after the event

Send-off / information on next steps

Invoicing as agreed

Speed of actioning

3. Our services
Seminar rooms

Fixtures and furnishings / set-up

Cleanliness

Ambience

State of technical equipment

Technical knowledge of staff

Friendliness of staff

Banqueting rooms

Decoration / flowers

Cleanliness

Menus

Atmosphere

Friendliness of staff

Catering

Breakfast buffet

Coffee breaks

Welcome drinks

Gala dinner

Quality of food

Competence of service staff

Efficiency of service staff

4. Customer service
Hotel Service

Check-in

Check-out

Friendliness of front office staff

Functionality of room

Cleanliness of room

Friendliness of floor staff

Panorama SPA & Health Club

Friendliness of staff

Were your expectations met?

Would you organise another event at the Kulm Hotel?

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Kulm Hotel St. Moritz - 7500 St. Moritz, Switzerland
Tel. +41 81 836 80 00 | Fax +41 81 836 80 01 | info@kulm.com

Summer: 26.06.2013 - 08.09.2013 I Winter: 06.12.2013 - 06.04.2014