covid-19 safety measures

Dear guests,

We kindly ask you to check the website of the federal health office of Switzerland for current travel restrictions as well as our safety and prevention concept including the frequently asked questions: Covid-19 Protection Measures (PDF)

 

We want you to enjoy your holidays to the fullest with many memorable moments of joy. At the Kulm Hotel St. Moritz your health and the health of our employees still have the highest priority. This concept is based on the legal requirements given by the ministry of health and has been developed to introduce you to our safety and prevention measures helping to control COVID-19. 

 

Please note that changes and adjustments might apply on short notice. According to the necessary requirements, there might be limited options of our hotel offers. Please be kindly informed, that despite all safety and security efforts in our hotel, it is indeed possible to get infected by the COVID-19 virus. In this case, the Kulm Hotel St. Moritz does not accept any responsibility or liability. Moreover, the Kulm Hotel St. Moritz refuses any subsequent financial reclamations, also in the event of restrictions of our offers. 

Thank you very much for your understanding in advance and for putting all safety and prevention measures into action. Please do not hesitate to contact us for any questions and further suggestions.

 

 

General Information & Public Areas (1)

The following protective measures are based on and supplement the existing precautionary measures of the Confederation

  • Please note that wearing a mask in all public areas (hotels, restaurants, bars) is a duty
  • We have provided many disinfectant dispensers in the hotel. Please use them, especially before entering the hotel, restaurant or spa. In addition we kindly ask you to wash your hands regularly
  • Cleaning and disinfection processes in the hotel have been enhanced
  • Please consider the shown maximum capacity of guests (elevators, washrooms, etc.)
General Information & Public Areas (2)
  • Please keep distance of 1.5 meters - in addition we have installed floor markings in the reception and concierge areas
  • Newspapers are available upon request from our concierge
  • We ask you to visit us if you are completely healthy only. If symptoms of illness or indisposition occur during your stay, please contact reception immediately and do not leave your room for the time being. In case you recveive a positive test of COVID-19 within 2 weeks after departure or a restaurant/spa visit, please inform us immediately
Guest Transport & Valet Parking

  • Antiseptic solution dispensers are available in every vehicle
  • Vehicles will be cleaned regularly
  • You may park your car by yourself or you can use our valet parking as usual
Entrance
  • Please desinfect your hands and wear your mask when entering the hotel
  • Protection kits will be available upon request
  • Your body temperature can be checked upon request
Reception & Concierge
  • Our porters are wearing gloves and will hand over / take over your luggage at your room door – your room will be entered upon request only
  • Due to the distance regulations we can serve a maximum of 2 parties (1-2 guests each) – if both stations are busy, we kindly ask you to wait in the lobby
  • Online check-in is available prior to arrival
  • Late check-out after 12.00 h is available upon request only
Guest Rooms
  • Our cleaning staff wears gloves and masks - gloves are changed after every room cleaning
  • Cleaning processes as well as turndown services will be carried out in your absence only. If you do not require any service during your stay, please inform the reception accordingly
  • Rooms will be ventilated regularly and desinfection processes take place daily
Restaurants, Bars & Roomservice (1)
  • Please note that our restaurants are available for hotel guests only - it is not possible to invite external guests 
  • Dining at our sister property the Grand Hotel Kronenhof in Pontresina is not available at the moment as well
  • The maximum capacity per table is 4 guests - this does not apply for parents with their children, therefore, if a couple has more than two children the rule of four does not apply. Additionally, three or four adults plus children are not allowed to sit on one table. 
  • A closing hour has been introduced from 23.00 – 6.00 h. This applies for all restaurants and bars as well as events in the hotel, consuming food or drinks is not allowed during this time - our room service is available 24 hours a day
  • You may also visit our lobby or smoker's lounge - serving drinks and food during the closing hour is unfortunately not possible here either
Restaurants, Bars & Roomservice (2)
  • Please note that it is a duty to wear your mask at any time in restaurants or bars - only when seated at your table you may take it off
  • Please desinfect your hands when entering a restaurant or bar
  • The mandatory distance will also be kept between the tables
  • Please wait to be seated
  • You may serve yourself at our buffets, please use the gloves provided – alternatively, we serve you at your table upon request
  • All dishes and drinks ordered via room service will be covered and delivered at your room door – we will enter your room upon request only
Kulm Spa & Gym
  • The spa area is available for hotel guests only
  • Fitness courses are for a maximum of 10 guests - no contact sports
  • Please note that wearing a mask is compulsory in the whole spa and fitness area - the obligation does not apply, while being in the pool, sauna or steam room or while having a facial treatment
  • Please desinfect your hands when entering our spa or gym area
  • Please consider the shown maximum capacity of guests in the different spa areas
  • Each guest is requested to desinfect the used fitness equipment prior and after use
  • Please register when using the sauna or steam room – attendance lists are put up
Marmottas Kids' Club
  • Please note that the Kids' Club is available for overnight guests only
  • Please desinfect your hands when entering the kids' club
  • Please register your child, when using the Kids’ Club during the absence of our child carer – attendance lists are put up
  • Our kids programm will take place as usual
  • Body temperature of each child will be checked before participating in the programme
  • All toys will be cleaned regularly
Hairdresser
  • Please desinfect your hands when entering our hairdresser
  • Surfaces and equipment will be cleaned and desinfected

On request, we will be happy to provide you with the detailed precautionary and protective measures that we are implementing. 

It is our goal to implement all measures in such a way that maximum safety is guaranteed for our guests, while continuing with our unique Kulm service.

We look forward to welcoming you to St. Moritz very soon.

 

Warm regards, 

Heinz & Jenny Hunkeler
and the entire Kulm-Team